Air Bed and Breakfast

 DETAILED TERMS AND CONDITIONS OF SERVICE1. BOOKING, DEPOSITS, AND SETTLEMENT

  • 1.1 Confirmation: A booking is only deemed "Confirmed" once the 50% deposit has cleared in the operator's SnapScan or designated account.
  • 1.2 Balance Payment: The remaining 50% balance is strictly due on the day of departure (11h00). Failure to settle the balance before the vehicle departs Joburg will result in immediate cancellation of the trip and forfeiture of the deposit.
  • 1.3 Payment Accuracy: It is the client’s responsibility to ensure the correct amount is sent via the payment link. Any overpayments or underpayments must be resolved before departure.



2. CANCELLATION, REFUNDS, AND RESCHEDULING

  • 2.1 Standard Cancellation: Cancellations made more than 7 days prior to the departure date (11h00) qualify for a full refund of the deposit.
  • 2.2 Late Cancellation: Cancellations made within 7 days of the departure date are non-refundable. This is to cover pre-paid accommodation, vehicle maintenance, and administrative costs.
  • 2.3 No-Show Policy: If a client is not present at the 11h00 pickup point and cannot be reached within 15 minutes, the trip is cancelled with no refund.
  • 2.4 Operator Cancellation: In the rare event that the operator must cancel due to vehicle failure or emergency, a 100% refund or a rescheduled date will be offered.



3. MEAL AND SNACK BUDGETS (THE "R1000 RULES")

  • 3.1 Road Trip Refreshments: A total of R1,000 is allocated for snacks and drinks for the return journey (JHB ↔ DBN). Once this budget is exhausted, additional refreshments are for the client’s account.
  • 3.2 Daily Restaurant Meal: One meal per day is covered up to R1,000. If the bill exceeds this, the client must pay the difference directly to the restaurant or the agent.
  • 3.3 Choice of Meal: Clients must select one "Meal of the Day" (Breakfast, Lunch, OR Dinner) to be the R1,000-inclusive meal. All other daily meals will be provided at the B&B as per the standard package.


4. OPTIONAL EXTRAS AND THIRD-PARTY SERVICES

  • 4.1 Extra Costs: Mall excursions, boat rides, and jet ski rentals are not included in the base package price.
  • 4.2 Third-Party Pricing: The operator is not responsible for price changes, availability, or service quality of external vendors (e.g., jet ski rental companies or boat charters).


5. LIMITATION OF LIABILITY & DISCLAIMER (THE "FINE PRINT")

  • 5.1 Loss of Funds & Scams: The operator shall not be held responsible or liable for any loss of funds, fraudulent activities, or "scams" perpetrated by third parties. This includes, but is not limited to, fraudulent links sent by hackers, phishing attempts, or unauthorized vendors claiming to represent the operator. Always verify the SnapLink with the agent directly.
  • 5.2 Valuables & Personal Property: All items brought on the trip (laptops, jewelry, cameras, cash) are brought at the client's own risk. The operator accepts no liability for theft, loss, or damage to personal belongings inside the vehicle, at the B&B, or during activities.
  • 5.3 Personal Injury: Participation in any activity (transport, swimming, jet skiing, boating) is done at the client’s own risk. The operator is indemnified against any claims for injury, illness, or death.
  • 5.4 Force Majeure: The operator is not liable for delays or cancellations caused by "Acts of God" (floods, storms), road closures, civil unrest, or mechanical breakdowns beyond reasonable control.


6. MEDICAL AND HEALTH DISCLOSURE

  • 6.1 Disclosure: Clients must accurately state all medical conditions and allergies on the booking form.
  • 6.2 Emergency Care: In the event of a medical emergency, the operator will contact the provided emergency number but is not responsible for the costs of medical treatment or transport.


7. CONDUCT AND SAFETY

  • 7.1 Departure Time: Departure is strictly 11:00 AM. Delaying the driver may result in shortened itinerary time for the client.
  • 7.2 Illegal Activity: The carriage or use of illegal substances during the trip is strictly prohibited and will result in immediate termination of the trip without a refund.


8. DATA PRIVACY (POPIA)

  • 8.1 Use of Info: By filling out the booking form, the client consents to the operator using their ID and contact details for booking and emergency purposes only. This data will not be sold or shared with third parties.


9. ANTI-FRAUD, SCAMS, AND FINANCIAL LOSS DISCLAIMER

  • 9.1 Third-Party Scams: The operator shall under no circumstances be held liable for any loss of funds resulting from phishing, spoofing, or fraudulent "copycat" websites and social media profiles.
  • 9.2 Payment Verification: It is the client’s sole responsibility to verify that the SnapScan merchant name matches the operator's official business name before swiping. The operator is not responsible for funds sent to incorrect or fraudulent accounts.
  • 9.3 Cyber-Crime: We will never ask for your banking PIN or password. Any financial loss incurred through a client’s lack of digital due diligence is not the responsibility of the operator.
  • 9.4 Cash Transactions: If the client chooses to carry large amounts of cash for "Optional Extras," they do so at their own high risk. The operator is not responsible for the loss or theft of physical cash.


10. TRANSPORTATION & VEHICLE RULES

  • 10.1 Tolls and Fuel: The package price is based on current fuel and Sanral toll gate prices. In the event of an extreme national fuel price hike (>10%) between the booking date and departure, the operator reserves the right to implement a small fuel surcharge with 48 hours' notice.
  • 10.2 Vehicle Cleanliness: A cleaning fee of R500 will be charged if the vehicle requires professional deep cleaning due to excessive mess, spillage, or smoking inside the vehicle (which is strictly prohibited).
  • 10.3 Route Alterations: The driver reserves the right to change the travel route (e.g., using the R56 instead of the N3) due to protests, road closures, or safety concerns without prior consultation, provided the destination remains the same.


11. ACCOMMODATION (B&B) STIPULATIONS

  • 11.1 Room Damage: Any damage caused to the B&B property (broken furniture, stained linens, etc.) by the client is the client’s direct financial responsibility. The operator will not mediate or pay for these damages.
  • 11.2 Check-out Time: Clients must adhere to the B&B’s check-out times. Any "Late Check-out" fees charged by the establishment will be passed directly to the client.


12. SOCIAL MEDIA AND PHOTOGRAPHY

  • 12.1 Content Usage: The operator may take photos or videos during the trip for marketing purposes. If the client does not wish to appear on social media, they must tick the "Opt-Out" box on the booking form.
  • 12.2 Respectful Tagging: Clients are encouraged to share their trip online but must refrain from posting the exact location of the B&B or the driver’s private details for safety and security reasons.


13. BAGGAGE LIMITATIONS

  • 13.1 Space Constraints: Due to transport size, baggage is limited to one large suitcase and one small carry-on per person. Overweight or oversized luggage (e.g., surfboards or large equipment) must be cleared with the operator 48 hours before the 11h00 departure.


14. DISPUTE RESOLUTION

  • 14.1 Governing Law: These terms are governed by the laws of the Republic of South Africa.
  • 14.2 Mediation: In the event of a disagreement, both parties agree to attempt an informal "Good Faith" resolution before seeking legal counsel.